Steve worked with Afi Labs to build an app that would allow customers to place orders for same or next day fuel service. The white-labelled app lets Proquip’s customers add addresses to an order by either typing in an address or specifying the location on a map. These addresses can then be used again for a different order. A single foreman might supervise multiple construction sites so this prevented him from having to type in the same address over and over again.
Going digital means Proquip is better enabled to nudge their customers to order fuel on time. This is a win-win situation since customers get their fuel when they need it, and Proquip has doesn’t have to deal with last minute requests.
“Another big advantage of the app was that we could send an in-app notification each morning to remind our customers to order fuel for the day. We used to get so many last-minute requests because people simply forgot about it, so this has saved us from scrambling last minute. Plus it boosted our sales!” Steve quips.
These orders are then accessed by Proquip’s staff on a web based customer portal. “The customer portal lets us filter the orders by delivery date, so we can easily pull all the orders that need to be fulfilled on a specific day and export it to a spreadsheet. We then import the orders into our routing software (Routific) and do the route optimization and dispatch from there,” Steve says.
Managing orders and making sure that last minute cancellations or last minute requests were correctly reflected in a master spreadsheet used to take hours. With the software that Afi Labs built, it takes just seconds to update data and reoptimize routes.
Despite a massive increase in order volume, Proquip has not seen their manpower costs rise much at all. “Our business has grown very quickly but we haven’t had to hire more people to manage the operations and handle customer support because most of it is automated.”